The new beta version doesn't load

Using SimScale Post-processing
1

Hello,
I can open legacy interface but can not open the new beta version of SimScale’s post-processing. The software does not respond.
My project name is ‘Case C Hexa dominant compatible with STAR 1 m’
Has anyone encountered this problem?

Regards

Hakan

2

Hi Hakan, thank you for using the forum! Can you also include a screenshot please?

Best regards,
Fillia

3

screenshot case c
screenshot case c2560×1440 181 KB

I added

4

Thank you, please try the following:

  1. Refresh the page a couple of times;
  2. Log out and in again.

If the issue persists:

  1. Make sure that this issue exists regardless of the project you are trying to post-process;
  2. Clear your cache memory;
  3. Switch browser (if you are using Chrome, switch to Mozilla, or vice versa ).

Further actions:

  1. Try another device;
  2. Open this page, screenshot your results and send them here: SimScale Compatibility Test Page.

Let me know how these go :slight_smile:

Best regards,
Fillia

5

screshot
screshot1366×768 52.5 KB

Thanks for you comment. I have tried all solution advises but I couldn’t achieve that.

But I realized that there is no problem for the project below:

In some projects I encounter this problem.

Best regards

6

Can you also send me the results of the compatibility test please? You can share them in a private message if you prefer.

7

compatibility
compatibility2560×1440 124 KB

The test result are here

Best regards

1 Like
8

Thank you, I reported this and I will let you know as soon as I have news :slight_smile:

9

Hi @hakanbash , I hope you had a great weekend! Can you give the post processor a try now, and let me know what happens?

Cheers!