Connection to server lost. Please try again in a few moments or contact support

jazenha · June 2, 2020, 2:13pm

Hi,

I can’t see my CFD results on any projects. Even from old tutorial files or other public projects.
Structural analysis results are visible on old tutorial projects.

I get this error below:

“Connection to server lost. Please try again in a few moments or contact support. Reference code: c505a40e-7f56-4f9a-beec-7d29b32ca582”

Can anybody help?

Thanks

jousefm · June 2, 2020, 4:17pm

Hey @jazenha!

Has anything changed in the meantime? I could not reproduce the problem on my side.

Best,

Jousef

hdyhazmann · October 2, 2020, 6:11pm

hi,
currently i’ve been having some problem to get the result due to Connection to server lost. Please try again in a few moments or contact support. Reference code: dcd1800b-0446-4bb0-9492-99ad84c2a9d9.

can you help me to solve this issue ?

thank you

Ricardopg · October 3, 2020, 2:15am

Hi, @hdyhazmann,

I believe you got stuck in the post-processor, correct? Could you please try re-setting the post-processor to default and let us know if it works?

You can reset the post-processor by right-clicking over “Solution Fields” and clicking on “Reset to default”.

Cheers

hdyhazmann · October 3, 2020, 7:33am

Thank you so much for you help.

gdaganaud · November 2, 2020, 3:19pm

Hello there !
I have the same problem than others …
When I try to look at the results it doesn’t work …
Connection to server lost. Please try again in a few moments or contact support. Reference code: 654ad21a-3607-4308-bfbe-7364cd72d20b

I already try to reset to default the post-processor …

Could you help me please ?

Ricardopg · November 3, 2020, 10:15pm

Hi!

I opened some of your latest projects (and the simulation runs as well), but I could not find any problems in the post-processor.

Could you please link the simulation run that you had issues with?

Cheers

gdaganaud · November 4, 2020, 8:32am

Hi !
First thank’s !
One of the simulation I had some issues with the post processor :
Project : CPVer6 Essai Maillage
Run : Median No Walls

Cheers

Ricardopg · November 5, 2020, 11:06pm

Hey!

Thanks for the link. I tried accessing the post-processor and didn’t have issues with it:

Are you still having issues to access the results? If that’s the case, please also attach a figure of what you see.

Cheers